Introducing the NDIA’s New System: A Simple Guide 

The National Disability Insurance Agency (NDIA) is on the brink of a significant evolution, aimed at enhancing the way NDIS participants manage their plans and interact with service providers. This transformation is heralded by the introduction of PACE, a pioneering system designed to streamline and secure the management of NDIS funds and services. Here’s a deep dive into what PACE means for participants and how it represents a leap forward in personalized and efficient disability support. 

Introducing PACE: Empowering NDIS Participants 

PACE, standing for Provider and Participant Communication Environment, marks a revolutionary step in the NDIA’s approach to service delivery. This system is crafted to facilitate a more intuitive and safeguarded management of NDIS plans by participants. At its core, PACE simplifies several key processes: 

  • Viewing and managing NDIS budgets. 
  • Accessing plan details and personal information. 
  • Reviewing claims and NDIA correspondences. 
  • Streamlining claims management for self-managing participants. 

This transition to PACE is part of the NDIA’s broader strategy to enhance participant experience, ensuring that individuals have greater control and clarity over their support services. 

What Changes with PACE? 

The launch of PACE introduces several noteworthy changes and features, designed to enrich the participant’s interaction with the NDIS: 

  • My NDIS Participant Portal and App: A refreshed digital gateway that offers a user-friendly interface for managing NDIS plans, accessible via myGov. 
  • Participant-Endorsed Providers: This feature allows participants with agency-managed funding to designate preferred providers, streamlining the claims process. 
  • Plan Check-Ins: Regular interactions with the NDIA to ensure the ongoing relevance and effectiveness of the support plan. 
  • New Support Categories: The addition of categories like Recurring Transport, alongside updates to existing ones, enhances plan flexibility. 
  • Simplified Service Agreements: The phasing out of service bookings in favor of direct endorsements by participants. 

Stepping into the Future with PACE 

For current and future NDIS participants, moving to PACE signifies a transition towards a more autonomous and tailored plan management experience. As plans are migrated to PACE—typically aligned with plan renewals or reassessments—participants will be invited to engage with the new system, offering an opportunity to reassess and realign their support structure. 

Embracing Change with Confidence 

While change can be daunting, the shift to PACE is designed with participant empowerment in mind. It’s an invitation to engage more directly in the management of your supports, with tools and features that put control firmly in your hands.  

The NDIA’s move to PACE is more than just a system upgrade—it’s a reimagining of how disability support is managed and delivered, ensuring that every participant can navigate their journey with confidence and clarity. 

Looking for More Information? 

For assistance with this transition or to understand how it impacts your current arrangements, reaching out to your support coordinator, local area coordinator, or directly to your service provider is a good first step. 

For more information on PACE, visit the NDIS website.